Australia post missing parcel complaint

Over of late items arrive within business days of their due date. If you’ve waited this long there are a few things that are worth checking before we begin an investigation. See full list on auspost. Are you a business customer?

Please complete a missing item form.

You can do this as soon as you believe your item is missing. To complete the missing item form you’ll first need to or to MyPost. Express or Regular Post) 6. Once you submit the form we’ll provide you with a reference number (you can also get updates by logging in).

We’ll usually be in touch within one business day to discuss your case. During an investigation, to gather information and work out where your item is, we may contact: 1. Post Office or the mailroom at your work (depending on where you item was delivered).

We’ll update you as information about your item becomes available. If your item is delivere we’ll automatically close your case (you don’t need to do anything). If your item hasn’t been delivered days after the expected delivery date we’ll get in touch to discuss next steps for your investigation. To find out more about this type of complaint , read our Whistleblower Reporting information sheet (PDF 148kb).

We pay respect to Elders past, present and emerging. Who has lost parcels in Australia? Late or missing item. Item was left in an unsafe place. Incorrect delivery address needs fixing.

After that the sender should contact their local postal office, and file a complaint to the company. Just use your tracking ID to locate your parcels - anywhere and anytime! Missing and damaged items.

Do you have a missing or damaged item? For a range of help including a missing or damaged item sent with New Zealand Post , to make a complaint or provide general feedback, get in touch with us for assistance. From memory though, Aus Post could only confirm that the parcel had reached the delivery centre, their post man had no recall.

Initially they readily offered a refund of the postage cost, but I held my ground and they reluctantly conceded to also reimburse the amount of the sale price of the package. Another option, although less pleasant, is doing parcel collect at a nearby post office. Australia Post says senders are entitled to compensation when parcels go missing.

Starts at Writers. The customer was left confused as to the whereabouts of her parcel. Compensation is also available up to the amount of $100. One has been on that status since 23rd September. I assume the parcel was then stolen after being left outside.

I ignored this request. The good news is that your parcel is now on board for delivery. In simple terms, our overseas delivery partner New Zealand Post will deliver this parcel today :). Scams If you believe you have paid for a product the seller had no intention of sending, view our If you are scammed page.

I switched to their Parcel Locker service after being frustrated at not being home when parcels were delivered and having to front up at the post office during business hours to collect. It works brilliantly and only have one complaint - the address is too long and a lot of ebay shippers inevitably leave something out, but for the most part, it.